Auction Online

1. What should I do if I receive a verification error while registering?
Such condition is most likely due to the fact that your account has previously been verified. If you see your name + profile page at the top right of your page when you get this error, your account was in fact verified and you will just have to click off of that page. If you still see the Sign in link, please request that a new verification email be sent to you. You will be able to do this in the sign in box.

I am unable to log into my account and the passwords you are sending me are not working.

2. I am unable to log into my account and the passwords you are sending me are not working.
Such condition is most likely due to the fact that your account has previously been verified. If you see your name + profile page at the top right of your page when you get this error, your account was in fact verified and you will just have to click off of that page. If you still see the Sign in link, please request that a new verification email be sent to you. You will be able to do this in the sign in box.

Password Reset Form: forget password link

See: Requesting a new password

*Please remember when attempting to log in using the temporary password, you must manually type in the password. Do not copy & paste it. Also make sure that you are using the most recent temporary password we have emailed you as with each new reset the previous password will be disabled.

How do I sign up for an auction?

3. How do I sign up for an auction?

You must first login to your Auction Online account and then go to the Auction Online home page or to the Auction house catalog page and click on the Sign Up for this Auction box.

How do I get approved?

You must first register and sign up to bid with the auction house (approval time varies from each auction house). Auction houses have different criteria laid down for bidding approval in their auctions, while some sale rooms approve all who sign up, others may have more stringent requirements. If you have been approved to bid by the auction house you will be notified via email and on your profile page.

*Note: Auction Online merely facilitates online auctions for auction houses. We under no circumstances manage bidder approval.

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